Terms of use

Service description

Purnukka provides short-term rental properties with a booking website on their own domain, a management dashboard and related setup services. Depending on the agreed order, the service may include building the site, importing property content, a booking engine, technical payment routing, email, domain services and maintenance.

The exact service content, price and setup scope are defined by the order, offer or separate agreement. The current summary of product capabilities is on the Features page, and pricing is on the Pricing section.

Customer responsibilities

The customer is responsible for the accuracy of property details, images, prices, availability, rules and other content. The customer is also responsible for permits, taxes, authority obligations, insurance and for ensuring that the property may be offered for rent.

The customer is responsible for keeping usernames and passwords secure and for using the service lawfully and appropriately.

Purnukka responsibilities

Purnukka aims to provide the service carefully, keep the site and booking path technically operational and fix detected errors within a reasonable time. The service may include third-party services such as payments, hosting, email and domain registration.

Purnukka is not responsible for errors in information supplied by the customer, the customer's operational accommodation decisions or disruptions in third-party services where those disruptions are outside Purnukka's control.

Fees and order

Service prices are stated at the time of order or in a separate offer. VAT may be added unless stated otherwise. Monthly fees, setup fees, domains, email and other add-ons are invoiced according to the agreed model.

If payment is delayed, Purnukka may restrict service use, pause processing new orders or terminate the service according to the agreement terms.

Setup and 15-minute launch estimate

Purnukka may market fast setup or a 15-minute launch estimate when the source information is available and automated import works normally. The estimate is not a binding guarantee of launch time.

Launch may be delayed by missing information, domain availability, payment-service onboarding, a third-party service or customer review.

Domains and email

Domains and email can be registered or set up on the customer's behalf. Domain availability is confirmed only after registration. Domain and email services may be subject to the providers' own terms.

Detailed domain terms are available on the Domain terms page.

Stripe Connect payments

Stripe Connect may be used for technical payment routing. Stripe may process payment data, perform identity checks and apply its own terms. Purnukka does not store full payment card numbers in its own systems.

Payouts, refunds, disputes and payment-service restrictions are handled according to the technical implementation and Stripe's terms.

Calendar sync and channels

Purnukka may transmit availability, booking and calendar data between Hub and third-party services. These services may include Airbnb, Booking.com, VRBO, Lomarengas, Beds24 or another booking channel, channel manager or iCal feed used by the customer. Calendar sync is a best-effort relay service: Purnukka aims to fetch, process and send calendar data carefully, but third-party API changes, feed changes, outages, usage limits, delays, caches, incorrect feeds or channel settings are not within Purnukka's control.

Basic iCal calendar sync included in the service updates approximately once per hour. The customer accepts that during the update delay the same period may be booked in more than one channel, and resolving that double booking is the customer's responsibility. Faster monitored channel sync may be agreed as a separate add-on, and its setup requires separate consent and a guided connection flow.

The customer is responsible for ensuring that connected channels, calendar links, channel-manager settings and property availability data are correct. The customer agrees to make calendar and channel connection changes through Purnukka's guided flow or according to Purnukka's instructions. If the customer changes links, settings, channel connections or the property calendar directly in a third-party service in a way that bypasses Purnukka's instructed flow, the customer must check the Hub calendar after the change.

The customer must notify Purnukka without delay if they notice a calendar error, missing booking, incorrectly closed date, failed sync or another situation that may cause an overlapping booking. After receiving the notice, Purnukka aims to investigate and fix any error in Purnukka's system within a reasonable time.

If a calendar error, overlapping booking or double-booking risk is caused by a third-party service, delay, feed change, API change, outage, usage restriction or a customer change made contrary to instructions, Purnukka is not liable for lost rental revenue, guest compensation, replacement accommodation costs, reputational harm or other indirect damage. In that situation, any Purnukka liability is limited, to the extent permitted by mandatory law, to direct damage and at most the service fee for the month concerning the calendar sync.

If the error is caused by Purnukka's own negligence, a bug in Purnukka's own code or an incorrect implementation in a service controlled by Purnukka, the matter is handled separately and is not treated as a third-party disruption. The liability limitation and exclusion of indirect damage still apply to the extent permitted by mandatory law, but Purnukka will investigate the cause of its own error, fix it and explain reasonably clearly to the customer what happened.

No guarantee of booking volume

Purnukka does not guarantee a certain number of bookings, revenue, occupancy, search-engine visibility or savings. Results are affected by factors such as the property quality, pricing, season, competition, the customer's own marketing and the market situation.

Liability limits

To the extent permitted by mandatory law, Purnukka's liability is limited to direct damage and at most the service fees paid by the customer during the previous three months, unless mandatory law requires otherwise.

For errors related to calendar sync, iCal feeds, channel managers and third-party booking channels, Purnukka's liability is limited, to the extent permitted by mandatory law, to at most the service fee for the month in which the error was detected, if the error is caused by a third-party service, customer settings, a customer change made contrary to instructions or a delay outside Purnukka's control.

Purnukka is not liable for indirect damage such as lost sales, reputational harm, business interruption, compensation paid to a guest, replacement accommodation arrangements or third-party service disruption.

Termination

The customer may terminate the service according to the agreed notice period. Purnukka may terminate the service if the customer materially breaches the terms, uses the service unlawfully or fails to pay due fees.

When the agreement ends, the parties agree where needed on transferring content, domains and technical access rights. All third-party fees may not be refundable.

Governing law

These terms are governed by Finnish law, excluding conflict-of-law rules. Potential disputes are first sought to be resolved by negotiation.